Refund policy
Customer Service
Email: info@vluxfashion.com
Return Policy/No Refund
**NO REFUNDS, NO EXCHANGE, STORE CREDIT ONLY WITHIN 5 DAYS‼️ RETURNS WILL BE ISSUED FOR STORE CREDIT ONLY.
***ITEMS MARKED NON REFUNDABLE. WILL NOT BE REFUNDED AND ARE NOT ELIGLIBLE FOR STORE CREDIT***
****Store Credit will ONLY be granted and good for 6 months. Store Credit cannot be converted into cash. No Exceptions..
WE UNDERSTAND ITEMS MAY NOT FIT AND YOU MAY NEED A SMALLER OR LARGER SIZE. WE ASK YOU MAIL IT BACK ASAP IN ORDER TO RECEIVE YOUR MERCHANDISE CREDIT.
RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
2. Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" cannot be returned
Non-Returnable merchandise include: Sale Products, Formal Dresses, Bodysuits, Bodysuit Sets, Mask, any Sets including a mask or facial wear, and all accessories.
3. Voluptuous Fashion by Star, LLC reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. The customer is responsible for shipping fees to send the order back to Voluptuous Fashion by Star, LLC.
5. Shipping fees are Non Refundable.
6. Vluxfasion/Voluptuous Fashion by Star, LLC diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
*** Please be sure to include the original packing so; therefore, Vluxfashion/Voluptuous Fashion by Star, LLC know who you are. If you've misplaced your packing slip there are no worries, you may enclose a note with full name and order number.
If you meet the return requirements, please ship item(s) to:
Vluxfashion
1101L HILLCREST PKWY # 605
DUBLIN GA 31021-3555
RETURN PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@vluxfashion.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that any items purchase from Southern Flair Market from our booth location CANNOT be return for online exchange or refund.
You can always contact us for any return question at info@vluxfashion.com.